Help

H E L P   C E N T E R

 

Have a Question?

 

Please see my resources below, including theme FAQs, managing your site & where to find help.

Theme FAQs

How Do I Download The Files

Download Instructions for Windows:

Please download your purchase by clicking the download link provided where you purchased your theme.

Download Instructions for Mac:

Please navigate to Safari > Preferences. Under the General Tab, uncheck the option “Open ‘safe’ files after downloading.” This will stop Safari from automatically unzipping the files. Next, please download your purchase by clicking the download link provided where you purchased your theme.

Next, Unzip the Download Folder

1. Go to your computer folders and find the zip file you saved to your computer. Unzip the file by right clicking on the zip file and choosing “Extract All” or “Unzip”.

2. After it’s unzipped you should see the following files:

•Theme (zip file – do not unzip this )
•Genesis ( zip file – do not unzip this )
•Read Me ( PDF format )
•Demo Content

3. Open the “Read Me” file which will take you through step by step how to use your web design kit.

How Do I Set Up My Theme

We aim to empower women to create a stunning web presence, all on a small business budget & without tearing their hair out! That’s why we provide our Theme’s Tutorials that will guide you through step-by-step how to set up your theme to your branding.

My Profile Picture Isn't Displaying

If your profile picture is displaying a small icon, this means the picture cannot be found.

Important* Check you have the right quotation ( ” / “ ) marks by deleting the code and typing it out again!

1. Go back to  to “Media” > Select the image.

2. Copy the image URL again.

3. Go to “Appearance” > “Widgets”> “Primary Sidebar”

You will need to paste your Image URL inside the code’s quotation marks:

<img src= “IMAGE URL GOES HERE” /> <br>

How Do I Enable The Read More Link

You can display your whole post, or only a portion of each post with a link to continue reading.

To enable this:

1. Navigate to Appearance > Customize > Content Archives

2. Under ‘select one of the following’ > select “Display entry excerpts” then,

3. Under ‘limit content to how many characters’ > type a number such as 100

Remember to check the box ‘display the featured image’ to display a photo on the blog page (And if no image displays on the blog page, check the blog post and make sure you have selected a featured image for each post)

4. Save!

Can I Customize The Theme

The designs can be used as-is like the theme’s demo, which we show you how to recreate in the included tutorials.

Kindly Note, we are unable to provide support for any theme customizations or custom CSS – this would be a DIY endeavour.

Can I Change The Font Sizes

The font sizes in your theme are determined by the font formatting you choose, eg. Heading 1, Heading 2 … Heading 6.

Alternatively you can override the themes font sizes by adding custom CSS. Kindly Note, we are unable to provide support for any theme customizations or custom CSS – this would be a DIY endeavour.

How Can I Edit The Credits & Meta Information

You might find the Genesis Simple Edits plugin helpful in altering the footer credits.
Here is a tutorial i found to show you how it works.

I'm Receiving A Missing Style Sheet Error

The problem you describe the installation order.

1. Go to your computer folders and find the zip file you saved to your computer. Unzip the file by right clicking on the zip file and choosing “Extract All” or “Unzip”.

2. After it’s unzipped you should see the following files:

•Theme (zip file – do not unzip this )
•Genesis ( zip file – do not unzip this )
•Read Me ( PDF format )
•Demo Content

3. Please upload the genesis zip folder FIRST, BEFORE the theme zip folder.

I Can't Upload The Demo Content

The problem you describe usually 1 of 2 things:
The first is that it’s trying to load elements that don’t exist yet – Please make sure Genesis is installed, the theme is installed and active, and all suggested plugins as described in the theme’s tutorials are installed and activated before you upload the demo content.
The second could be elements aren’t being downloaded – Before running the import please check the “download and import file attachments” box.
From there, the theme’s tutorials will guide you through step by step instructions to get your site started.

How Do I Create XXX Like The Demo

The theme tutorials (located in the “Read Me” in your web design kit )will guide you through how to recreate the demo.

My Logo/Header Image Is Distorted or Cropped

It sounds like your header dimensions are way to big!

You may like to resize your logo / header image to the recommended dimensions your theme suggests and try uploading it again. To find out the recommended dimensions for your theme, please navigate to your theme’s tutorials > “Add Your Logo”

How Do I Use The Full-Width Layout

There is a full-width layout which can be used for a landing page, sales page, etc.

To create a new full-width page – navigate to Pages > Add New > scroll down to ‘Layouts’ and choose image with no sidebar. Then click save.

To convert an existing page to full-width – navigate to Pages > Add New > scroll down to ‘Layouts’ and choose image with no sidebar. Then click save.

How Can I Add Additional Features To My SIte

Anytime you’d like to add a feature that might be a bit tricky, I love to do a google search if there is already a free WordPress plugin for it – usually there is which makes it super easy to add a new feature to your site.

What If I Need Help Setting Up My Theme

The designs are created for you to “DIY” on your own. If you’d like a little extra support, please see our Install Services.

Want to learn empowering skills to manage your site yourself, save time & escape frustration?

G E T   N O T I F I E D   W H E N   E R O L L M E N T   O P E N S

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Managing Your Site

I Am Completely New To This Whole Thing. Help!

I’m creating a course to save you time and escape frustration by learning empowering skills to create and manage your site yourself. It’s called Women’s Wicked WordPress – Clueless to clever for blogging babes in 1 weekend

GET NOTIFIED WHEN EROLLMENT OPENS

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How Can I Add Additional Features To My SIte

Anytime you’d like to add a feature that might be a bit tricky, I love to do a google search if there is already a free WordPress plugin for it – usually there is which makes it super easy to add a new feature to your site.

How Do I Brand My Blog or Business

I’ve created a free branding course to help you create a blog brand that combines your style, your values and your message, helping you stand out online and attract an audience you love!

How Do I Make A Back-Up Of My Site

Just as you back up your computer files with an external hard drive or cloud storage, it’s always a good idea backup of your website. I like to install an awesome plugin called BackUpWordPress. This will allow you to schedule automatic Backups and keep the 3 most recent backups of your site as all times. That way if anything happens to your site, you can restore it in one click!

Where To Find Help

Set Up Your Theme

We aim to empower women to create a stunning web presence, all on a small business budget & without tearing their hair out! That’s why we provide our Theme’s Tutorials that will guide you through step-by-step how to set up your theme to your branding.

If you’re overwhelmed by the thought of launching your website yourself, let our designers take care of it all!
Find out more about our Deluxe Set Up Services

Learning WordPress

I’m creating a course to save you time and escape frustration by learning empowering skills to create and manage your site yourself. It’s called Women’s Wicked WordPress – Clueless to clever for blogging babes in 1 weekend

GET NOTIFIED WHEN EROLLMENT OPENS

Be Notified When Enrollment Opens
KEEP ME IN THE LOOP !

Woocommerce

If you would like further help integrating eCommerce functionality with Woocommerce, we recommend the following resources:

Woocommerce Docs for reference materials, documentation, and tutorials 

Our in-depth Woocommerce Guide to show you step by step how to create your online store and configure all the details.

Plugins

If you would like further help with any recommended plugins,  it’s worth searching for the plugin authors own knowledge base and/or FAQ’s (by doing a quick Google search “plugin name help faq”)

You’ll probably find that your question is answered immediately with the plugin authors’ own resources. If not, you might like to contact their support directly to ask your question.

Customizations

We love WordPress because it is very adaptive to new features. If you would like to get creative and implement personal customizations to your theme, we recommend the following resources:

The WordPress Support forums are a great place to search through how-to’s or post your own question.

You might like to check out the WordPress Tutorials I’ve written about in my Blog

I’m not currently accepting custom work, however I can recommend a list of designers if you would like to hire a developer to complete customizations on your behalf.

Help Fixing a Problem

Need to troubleshoot a WordPress problem?

If your site has just started acting up, don’t stress, it’s nothing you’ve done wrong!

DIY Option – It can usually be solved quickly and easily by following my troubleshooting steps.

Professional Option – I recommend WP Fix It, a 24/7 service, they will fix any WordPress error or issue for $39 flat, usually within just a few hours.



 


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