Help

F A Q S

 

Please See Our Frequent Answered Questions Below

Help! I Have No Idea What To Do

1. Go to your computer folders and find the zip file you saved to your computer. Unzip the file by right clicking on the zip file and choosing “Extract All” or “Unzip”.

2. After it’s unzipped you should see the following files:

•Theme (zip file – do not unzip this )
•Genesis ( zip file – do not unzip this )
•Read Me ( PDF format )
•Demo Content

3. Open the “Read Me” file which will take you through step by step how to use your web design kit.

My Profile Picture Isn't Displaying

If your profile picture is displaying a small icon, this means the picture cannot be found. This could be because the image URL has changed/is incorrect, or the code is incorrect.

Important* Check you have the right quotation ( ” / “ ) marks by deleting the code and typing it out again!

1. Go back to  to “Media” > Select the image.

2. Copy the image URL again.

3. Go to “Appearance” > “Widgets”> “Primary Sidebar”

You will need to paste your Image URL inside the code’s quotation marks:

<img src= “IMAGE URL GOES HERE” /> <br>

Can I Separate My Blog Page From The Home Page

1. If you haven’t already, please create a new page titled “Blog” and a new page titled “Home”

2. Next, navigate to “Appearance” > “Customize” > “Static Front Page”

3. Select Front page displays as: “A static page” then choose your home page for front page and blog page for posts page.

4. Save & publish.

How Do I Enable The Read More Link

You can display your whole post, or only a portion of each post with a link to continue reading.

To enable this:

1. Navigate to Appearance > Customize > Content Archives

2. Under ‘select one of the following’ > select “Display entry excerpts” then,

3. Under ‘limit content to how many characters’ > type a number such as 100

Remember to check the box ‘display the featured image’ to display a photo on the blog page (And if no image displays on the blog page, check the blog post and make sure you have selected a featured image for each post)

4. Save!

How Can I Change XXX In The Theme

We love WordPress because it is very adaptive to new features.

Kindly note, any customizations to the style sheet are beyond the scope of our theme’s tutorials. If you would like to get creative and implement personal customizations to your theme, we recommend the following resources:

The community forums are a great place to search through how-to’s or post your own question:
WordPress Support forums
Genesis Community forums 

Or you might like to hire a developer to complete the customizations on your behalf

How Can I Change The Font Sizes

1. First, if you already have the Jetpack plugin installed, it comes with a CSS editor. (If you don’t have Jetpack, please install the plugin “Simple Custom CSS”
2. Navigate to “Appearance” > “Edit CSS”
3. Copy the code.
4. Paste the code
5. Click “Save Stylesheet”
Here is the CSS Code.
Please replace the current font size with your desired larger font size. eg. 13px becomes 15px.

Heading Font Size (do not include this line)

h1 {
font-size: 20px;
}

h2 {
font-size: 14px;
}

h3 {
font-size: 26px;
}

h4 {
font-size: 18px;
}

h5 {
font-size: 16px;
}

Paragraph Font Size (do not include this line)

p {
font-size: 13;
}

Post Title Font Size (do not include this line)
.entry-title a {
font-size: 50px;
}

How Can I Edit The Credits & Meta Information

You might find the Genesis Simple Edits plugin helpful in altering the footer credits.
Here is a tutorial i found to show you how it works, or do a quick Google search for “Genesis Simple Edits plugin”

I'm Receiving A Missing Style Sheet Error

The problem you describe the installation order.

1. Go to your computer folders and find the zip file you saved to your computer. Unzip the file by right clicking on the zip file and choosing “Extract All” or “Unzip”.

2. After it’s unzipped you should see the following files:

•Theme (zip file – do not unzip this )
•Genesis ( zip file – do not unzip this )
•Read Me ( PDF format )
•Demo Content

3. Please upload the genesis zip folder FIRST, BEFORE the theme zip folder.

I Can't Upload The Demo Content

The problem you describe usually 1 of 2 things:
The first is that it’s trying to load elements that don’t exist yet – Please make sure Genesis is installed, the theme is installed and active, and all suggested plugins as described in the theme’s tutorials are installed and activated before you upload the demo content.
The second could be elements aren’t being downloaded – Before running the import please check the “download and import file attachments” box.
From there, the theme’s tutorials will guide you through step by step instructions to get your site started.

How Do I Use The Full-Width Layout

There is a full-width layout which can be used for a landing page, sales page, etc.

To create a new full-width page – navigate to Pages > Add New > scroll down to ‘Layouts’ and choose image with no sidebar. Then click save.

To convert an existing page to full-width – navigate to Pages > Add New > scroll down to ‘Layouts’ and choose image with no sidebar. Then click save.

My Logo/Header Image Is Distorted or Cropped

It sounds like your header dimensions are way to big!

You may like to resize your logo / header image to the recommended dimensions your theme suggests and try uploading it again. To find out the recommended dimensions for your theme, please navigate to your theme’s tutorials > “Add Your Logo”

How Do I Create XXX Like The Demo

Our theme tutorials will guide you through how to recreate the demo.

How Can I Add Additional Features To My SIte

Anytime you’d like to add a feature that might be a bit tricky, I love to do a google search if there is already a free WordPress plugin for it – usually there is which makes it super easy to add a new feature to your site.

How Do I Make A BackUp Of My SIte

Just as you back up your computer files with an external hard drive or cloud storage, it’s always a good idea backup of your website. I like to install an awesome plugin called BackUpWordPress. This will allow you to schedule automatic Backups and keep the 3 most recent backups of your site as all times. That way if anything happens to your site, you can restore it in one click!

K N O W L E D G E   B A S E

 

Where To Find Help

Set Up

We aim to empower women to create a stunning web presence, all on a small business budget & without tearing their hair out! That’s why we provide our Theme’s Tutorials that will guide you through step-by-step how to set up your theme to your branding.

Or if you’re overwhelmed by the thought of launching your website yourself, let our designers take care of it all!

Find out more about our Deluxe Set Up Services

 

Genesis Framework

If you have questions that aren’t necessarily theme-specific, but deal with the Genesis Framework, the community forums are a great place to post your own question or search through answers.

Woocommerce

If you would like further help integrating eCommerce functionality with Woocommerce, we recommend the following resources:

Woocommerce Docs for reference materials, documentation, and tutorials 

Our in-depth Woocommerce Guide to show you step by step how to create your online store and configure all the details.

Plugins

Plugin Help

If you would like further help with any recommended plugins,  it’s worth searching for the plugin authors own knowledge base and/or FAQ’s (by doing a quick Google search “plugin name help faq”)

You’ll probably find that your question is answered immediately with the plugin authors’ own resources. If not, you might like to contact their support directly to ask your question.

Customizations

We love WordPress because it is very adaptive to new features. If you would like to get creative and implement personal customizations to your theme, we recommend the following resources:

The community forums are a great place to search through how-to’s or post your own question:

WordPress Support forums

Genesis Community forums

Or you might like to hire a developer to complete the customizations on your behalf

Set Up Services

If you’re overwhelmed by the thought of launching your website yourself, let our designers take care of it all!

Find out more about our Deluxe Set Up Services

T R O U B L E S H O O T

 

Need Help Troubleshooting a Problem

 

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